Support
At LollyBet Casino, we believe your gaming experience should be smooth and enjoyable from start to finish. That's why we've created a comprehensive support system designed to address any questions or concerns you might have along the way.
24/7 Support Available
Our dedicated team of customer service professionals is available around the clock, every day of the year. Whether you're playing in the morning or late at night, assistance is always just a click away.
Multiple Ways to Connect
Live Chat: For immediate assistance, our live chat feature connects you with a support agent in seconds. It's perfect for quick questions about your account, ongoing promotions, or gameplay issues.
Email Support: For more detailed inquiries, reach out to us at support@lolly-bet.com. Our team typically responds within 2-4 hours, providing thorough solutions to your questions.
Payment Assistance
Having trouble with deposits or withdrawals? Our payment specialists can help you navigate any transaction issues. LollyBet Casino offers multiple secure payment methods including MasterCard, Visa, Bank Transfer, Skrill, Neteller, ecoPayz, AstroPay Card, Mifinity, and eZeeWallet to ensure smooth financial transactions in EUR or USD.
Game-Related Questions
Our support team is well-versed in all the games offered on our platform. From Evolution Gaming live dealer experiences to the latest slots from Red Tiger Gaming, Playn GO, and other top providers, we can help with any gameplay questions you might have.
Bonus and Promotion Support
Confused about our welcome bonus terms or how to claim your €250 offer? Our team can walk you through the details, including the 40x wagering requirements and how to maximize your gaming experience.
Self-Help Resources
Before reaching out, you might find answers in our comprehensive FAQ section. We've compiled responses to the most common questions about accounts, banking, bonuses, and technical issues.
Responsible Gaming Support
We're committed to promoting responsible gaming. If you need guidance on setting limits or have concerns about your gaming habits, our specially trained team members can provide confidential support and resources.
We Value Your Feedback
Your input helps us improve. After interacting with our support team, you'll have the opportunity to rate your experience and provide feedback. We use this information to continuously enhance our service quality.
Quick Response Times
We understand that waiting for help can be frustrating. That's why we've optimized our support processes to provide swift assistance:
- Live Chat: Typically connected within 30 seconds
- Email: Responses within 2-4 hours
- Complex issues: Resolution within 24 hours
Our support team speaks multiple languages to ensure clear communication regardless of where you're playing from. Rest assured that when you need help, the LollyBet Casino team is ready to provide professional, friendly assistance to enhance your gaming journey.